WARRANTY (nomadiqbbq Repair Terms & Conditions)
This is nomadiqbbq’s warranty provided to you at no extra charge. It contains the information you will need to have your product repaired in the unlikely event of a failure or defect.
Pursuant to applicable laws, the customer has several rights in case the product is defective. Those rights include supplementary performance or replacement, abatement of the purchasing price and compensation. For Australian Laws please refer to the ACCC: https://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties#common-warranties
Nomadiqbbq warrants, to the purchaser of the product (or in the case of a gift or promotional situation, the person for whom it was purchased as a gift or promotional item), that the product is free from defects in material and workmanship for the period(s) of time specified below when assembled and operated in accordance with the accompanying instruction manual. Under normal, private single family home or apartment use and maintenance, nomadiqbbq agrees within the framework of this warranty to repair or replace defective parts within the applicable time periods, limitations, and exclusions listed below.
TO THE EXTENT ALLOWABLE BY APPLICABLE LAW, THIS WARRANTY IS EXTENDED ONLY TO THE ORIGINAL PURCHASER AND IS NOT TRANSFERABLE TO SUBSEQUENT OWNERS, EXCEPT IN THE CASE OF GIFTS AND PROMOTIONAL ITEMS AS NOTED ABOVE.
Owner’s responsibilities under this warranty:
To ensure trouble-free warranty coverage, it is important that you register your nomadiqbbq product online at www.nomadiqbbq.com.au or such country-specific website to which owner may be redirected. Please also retain your original sales receipt and/or invoice. Registering your product confirms your warranty coverage and provides a direct link between you and nomadiqbbq in case we need to contact you. The above warranty only applies if the owner takes reasonable care of the product by following all instructions as outlined in the accompanying instruction manual, unless the owner can prove that the defect or failure is independent of non-compliance with the above mentioned obligations. If you live in a coastal area, or have your product located near a pool, maintenance includes regular washing and rinsing of the exterior surfaces.
Warranty handling/ Exclusion of warranty
If you believe that you have a part which is covered by this warranty, please contact nomadiqbbq’s Service & After sales service nomadiqbbq will, upon investigation, repair or replace (at its option) a defective part that is covered by this warranty. In the event that repair or replacement are not possible, nomadiqbbq may choose (at its option) to replace the appliance in question with a new appliance. nomadiqbbq may ask you to return parts for inspection.
- Insects (such as spiders) and rodents (such as squirrels), including but not limited to damage to burner tubes and/or gas hoses;
- Exposure to salt air and/or chlorine sources such as swimming pools and hot tubs/spas;
- Severe weather conditions such as hail, hurricanes, earthquakes, tsunamis or surges, tornadoes or severe storms.
- This WARRANTY lapses if there are damages, deteriorations, discolouration’s, and/or rust for which nomadiqbbq is not responsible caused by:
- Abuse, misuse, alteration, modification, misapplication, vandalism, neglect, improper assembly or installation, and failure to properly perform normal and routine maintenance;
The use and/or installation of parts on your product that are not genuine nomadiq parts will void this warranty, and any damages that result hereby are not covered by this warranty. Any conversion of a appliance not authorised by nomadiq and performed by a nomadiq authorised service technician will void this warranty.
Base & Grilling shells
- 5 years, no rust through/burn through(2 years paint excluding fading or discolouration)
Stainless steel burner tubes
- 5 years, no rust through/burn through
Aluminium die-cast grates
- 5 years, no rust through/burn through
- 5 years with the exception of fading or discoloration. All other parts: 2 years.
APART FROM THE WARRANTY AND DISCLAIMERS AS DESCRIBED IN THIS WARRANTY STATEMENT, THERE ARE EXPLICITLY NO FURTHER WARRANTY OR VOLUNTARY DECLARATIONS OF LIABILITY GIVEN HERE WHICH GO BEYOND THE STATUTORY LIABILITY APPLYING TO NOMADIQ. THE PRESENT WARRANTY STATEMENT ALSO DOES NOT LIMIT OR EXCLUDE SITUATIONS OR CLAIMS WHERE NOMADIQ HAS MANDATORY LIABILITY AS PRESCRIBED BY STATUTE. NO WARRANTIES SHALL APPLY AFTER THE APPLICABLE PERIODS OF THIS WARRANTY. NO OTHER WARRANTIES GIVEN BY ANY PERSON, INCLUDING A DEALER OR RETAILER, WITH RESPECT TO ANY PRODUCT (SUCH AS ANY “EXTENDED WARRANTIES”), SHALL BIND NOMADIQ. THE EXCLUSIVE REMEDY OF THIS WARRANTY IS REPAIR OR REPLACEMENT OF THE PART OR PRODUCT. IN NO EVENT UNDER THIS VOLUNTARY WARRANTY SHALL RECOVERY OF ANY KIND BE GREATER THAN THE AMOUNT OF THE PURCHASE PRICE OF THE NOMADIQ PRODUCT SOLD. YOU ASSUME THE RISK AND LIABILITY FOR LOSS, DAMAGE, OR INJURY TO YOU AND YOUR PROPERTY AND/OR TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE MISUSE OR ABUSE OF THE PRODUCT OR FAILURE TO FOLLOW INSTRUCTIONS PROVIDED BY NOMADIQ IN THE ACCOMPANYING INSTRUCTION MANUAL. PARTS AND ACCESSORIES REPLACED UNDER THIS WARRANTY ARE WARRANTED ONLY FOR THE BALANCE OF THE ABOVE MENTIONED ORIGINAL WARRANTY PERIOD(S). THIS WARRANTY APPLIES TO PRIVATE SINGLE FAMILY HOME OR APARTMENT USE ONLY AND DOES NOT APPLY TO NOMADIQ APPLIANCES USED IN COMMERCIAL, COMMUNAL OR MULTI-UNIT SETTINGS SUCH AS RESTAURANTS, HOTELS, RESORTS, OR RENTAL PROPERTIES. NOMADIQ MAY FROM TIME TO TIME CHANGE THE DESIGN OF ITS PRODUCTS. NOTHING CONTAINED IN THIS WARRANTY SHALL BE CONSTRUED AS OBLIGATING NOMADIQ TO INCORPORATE SUCH DESIGN CHANGES INTO PREVIOUSLY MANUFACTURED PRODUCTS, NOR SHALL SUCH CHANGES BE CONSTRUED AS AN ADMISSION THAT PREVIOUS DESIGNS WERE DEFECTIVE.