Service or Repair

When you send your nomadiqbbq to us, we’ll verify what kind of service it needs. We’ll either repair it or replace it with a product that’s new or equivalent to new in both performance and reliability. If your product needs a different service than the one you requested, we’ll contact you with more information.

 

How long will it take?

Service through nomadiqbbq takes approximately 3 – 10 business days from when we receive your product.

 

What does repair service cost?

Our service fees depend on your product and coverage under warranty:

  • Service for a manufacturing defect covered under the nomadiqbbq warranty has no repair charge.
  • Out-of-warranty service, including repair service for accidental damage, might be available for your product as described below.

In certain rare cases, if we examine your product and determine that it doesn’t require service, we may charge you a diagnostic fee.

 

Out-of-warranty service
If your product was damaged or your repair isn’t covered by the nomadiqbbq warranty you might be able to repair or replace it for an out-of-warranty fee. Some damages aren’t eligible for out-of-warranty service at all; for example, if your nomadiqbbq broke into multiple pieces. nomadiqbbq reserves the right to determine whether your product is eligible.

Send an email to hello@nomadiqbbq.com.au if you have more questions about service and repair.